Last Updated: 17th November 2024

At Tutoring Ambitions, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website www.tutoringambitions.com ("Our Site"), and when you use our online tutoring, group classes, courses, and podcasts. By using Our Site, you consent to the practices described in this policy.

Please read this Privacy Policy carefully to understand how we handle your personal information.

1. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Account Information: Username, password, and other registration details.
• Payment Information: Payment details, including credit/debit card information or PayPal account information, used to process payments for services.
• Usage Data: Information about how you use our website, including browsing patterns, device information, IP addresses, and location data.
• Communications: Any communication with us via email, messaging, or through the website's customer service features.
• Course and Service Preferences: Information related to the services you access, courses or tutoring sessions you book, and feedback you provide.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain services: Including tutoring, online courses, group classes, and podcasts.
• To process payments: We use your payment information to process transaction fees for lessons, tutoring services, or courses.
• To improve our services: We use feedback and usage data to enhance the functionality and content of Our Site.
• To communicate with you: To send you booking confirmations, reminders, marketing communications (if you’ve opted in), and respond to customer service inquiries.
• To ensure security: To monitor and prevent any misuse or illegal activities on the site.
• To comply with legal obligations: To fulfill our legal requirements, such as verifying tutor backgrounds or responding to regulatory requirements.

3. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following circumstances:

• With tutors and students: If you are a student, we may share your information with tutors you book, and vice versa, to facilitate the booking and payment process.
• Service Providers: We may share your data with third-party service providers who assist with our operations (e.g., payment processors, website hosting, email services). These providers are bound by strict data protection agreements.
• Legal Compliance: We may disclose your data when required to do so by law, such as to comply with a legal obligation or protect the rights, property, or safety of Tutoring Ambitions, its users, or others.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you delete your account, we will retain certain information as needed for our business or legal purposes, including record-keeping and compliance.

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data that we hold.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure: Request the deletion of your personal data in certain circumstances, subject to our legal obligations.
• Opt-out of marketing communications: You can opt out of receiving marketing emails by clicking the unsubscribe link in our emails.
• Withdraw Consent: If we process your data based on consent, you can withdraw that consent at any time by contacting us directly.

To exercise any of these rights, please contact us using the details below.

6. Security

We take the security of your personal information seriously and use appropriate technical and organisational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your user experience and gather data about your interactions with our site. You can control the use of cookies through your browser settings, but some parts of Our Site may not function properly without them.

8. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. Please check this page periodically for updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us at:

• Email: info@tutoringambitions.com
• Address: 51 Paulet Road, London, SE5 9HP